Contact Us
At Spinboss Casino, we understand the importance of having a reliable and efficient support system in place to help you with any questions or concerns you may have.
Customer Support Availability
Our customer support team is available 24/7 through various channels. You can reach out to us via phone, email, live chat, or by using our online contact form.
Live Chat Support
For immediate assistance, you can use our live chat feature, which is available on both desktop and mobile devices. Our friendly support agents are always ready to help with any questions or issues you may have. Live chat is staffed continuously, but peak hours (17:00–23:00 GMT weekdays, 14:00–22:00 GMT weekends) feature reduced wait times (~15 seconds).
Email Support
If your issue requires a more detailed response or if you prefer to communicate via email, our support team will respond within 4-8 business hours. Please use the following address for all email correspondence:
Help-Centre Access and FAQ References
We have an extensive help centre that contains answers to frequently asked questions on a wide range of topics, including account management, game rules, and responsible gambling practices.
You can access our help centre at spinboss.com/help-centre or by clicking on the "FAQ" tab at the top right-hand corner of your screen.
Verification or Account-Help Support
If you have any issues with your account or require verification assistance, please contact our support team via live chat or email and we will be happy to assist you.
Responsible Gambling Assistance
We take responsible gambling very seriously and are committed to providing a safe gaming environment for all our players. If you feel that your gambling is becoming problematic or if you need advice on how to manage your account, please contact us through any of the channels above.
Technical Support
For technical issues related to game performance, payment processing, or platform functionality, please contact our support team via live chat or email and we will do our best to resolve the issue promptly.
Complaint or Dispute Guidance
If you have a complaint or dispute regarding your account, games, or any other aspect of your experience with us, please contact our dedicated complaints handling team:
We aim to resolve all disputes in a fair and transparent manner within 14 days. If necessary, we will escalate the issue to an external arbiter.
Communication Response Expectations
We strive to respond to all support requests as quickly as possible while maintaining high standards of customer service. Please allow up to 24 hours for us to process your request if it requires additional time or expertise to resolve.
Account-Security Assistance and Mobile/Desktop Support Accessibility
We take account security very seriously, but in the unlikely event that you experience any issues with access to your account, please contact our support team via live chat or email. We also ensure that all our support channels are accessible across both desktop and mobile devices for added convenience.
Multilingual Support
Our support team is available 24/7 in multiple languages, including English, Dutch, German, Swedish, Norwegian, Spanish, Polish, Romanian, Czech, and Portuguese. Please feel free to communicate with us in your native language or use our automated translation tools where necessary.
We appreciate the trust you have placed in us as your chosen online gaming partner. If there is anything else we can do for you or if you need help with any questions, please don't hesitate to reach out through one of the channels above.
Preferred Contact Methods
Please note that when communicating with our support team, it's best to use the same contact method (e.g., live chat or email) for all related inquiries. This will enable us to maintain a clear view of your issue and provide more efficient assistance.
By using multiple channels simultaneously or switching between them frequently, you may inadvertently create duplicate tickets or confusion around the original issue. We appreciate your cooperation in helping us resolve matters as quickly and smoothly as possible.
Thank you for choosing Spinboss Casino!
